Return Policy

30-DAY RETURN POLICY

Eligibility:

To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it.

Initiate the Return:

To initiate a return, please contact our customer service team within 30 days from the date of delivery. You can reach our customer service via support@tevaplanter.com, and they will guide you through the return process.

Return Shipping:

You will be responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received safely.

Inspection and Processing:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund or replacement as per your preference.

Refund or Replacement:

Refunds will be issued to the original payment method used for the purchase. Any customs or import fees applied to a reshipment will be the customer's responsibility. Replacements will be sent out promptly, subject to product availability.

No Questions Asked:

We pride ourselves on a "no questions asked" return policy. You do not need to provide a reason for your return, but we appreciate any feedback to help improve our products and services.

Timeframe:

Please allow up to 7 days for the processing of your return and the issuance of a refund or replacement. We value your satisfaction, and our goal is to make your growing experience as enjoyable as possible. If you have any questions or need assistance with your return, please do not hesitate to contact our dedicated customer service team.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here or by e‑mail at support@tevaplanter.com